thekhoji
Sign in

Booking Policy

Reservations, appointments, and service requests.

Bookings on The Khoji come in three modes: reservations (Mode A), appointments (Mode B), and service requests (Mode C). Each has its own cancellation, payment, and dispute rules, all described below.

Reservations (Mode A)

For restaurants and cafes booking a table.

  • Tables are first-come, first-served, subject to the business's capacity.
  • Cancellation is free up to the window the business sets (default: 2 hours before the slot).
  • No-shows are tracked. After 3 no-shows in 60 days, your account is soft-blocked from new bookings until you contact us.
  • If the business closes unexpectedly, you'll be notified and any deposit refunded.

Appointments (Mode B)

For salons, spas, clinics, dentists, gyms, and other time-slot services.

  • If a deposit is required, payment is via Khalti or eSewa at booking time.
  • Cancellation within the free window: full refund of the deposit, processed automatically. Refunds typically settle in 3 to 7 business days, per the payment processor.
  • Cancellation outside the free window: refund per the business's stated policy on the booking page.
  • If your provider can't keep the slot (illness, emergency), you'll be auto-refunded in full and notified.

Service requests (Mode C)

For electricians, plumbers, AC repair, and similar dispatch trades.

  • Submitting a request is free. The business has up to 4 hours to accept, decline, or counter-propose a time.
  • Once accepted, payment happens after the visit, usually in cash or directly via Khalti or eSewa to the provider.
  • Service quality disputes: we don't mediate workmanship. We do mediate process, missed appointments, wrong charges, or refusal-to-show.

Disputes

If something goes wrong, file a dispute from your booking detail page. We respond within 48 hours. Refunds for clear platform-side issues (we lost your booking, payment was charged but not credited) are auto-issued.

Fees

Customers don't pay platform fees. The payment processor's transaction fee (roughly 2%) is passed through to the business. You see the full amount you will be charged before you confirm.

No-show counter

Your no-show count resets after 60 days. If you believe a no-show was recorded incorrectly, dispute it from the booking; owners can reverse it themselves within 7 days.